To ensure everything runs smoothly, I have a few terms and conditions for coaching.
Payment
All coaching sessions must be paid for in advance. This way, you know you’ve already paid and I avoid some boring admin.
Rescheduling
You can reschedule or cancel a session up to 24 hours beforehand.
If you don’t want to reschedule, I’ll issue a refund. This takes 4 days, as it’s handled by Stripe.
In the unlikely event that I need to reschedule or cancel, I’ll contact you immediately to make the necessary rearrangements or issue a refund.
No shows
If you’re a no-show on the day, you’ll still be charged. This is because I’ll have prepared for our session and am unlikely to get a booking from anybody else at such short notice.
Contact between sessions
You’re welcome to email me between sessions with updates or questions. With permission, I’ll email you to check on your progress. If you require more substantial support, I’ll gently suggest you book another paid session.
Availability
I offer coaching on Tuesday mornings and Thursday afternoons. I generally respond to emails within normal office hours. I don’t offer phone or text message support. All sessions are online through Zoom.